Privacy Policy

At EZER GLOBAL, we value your trust as much as we value high-quality footwear. We are committed to protecting your personal information and ensuring your shopping experience is secure, private, and transparent.

This policy outlines how we collect, use, and protect your data in accordance with the Australian Privacy Principles (APP) and international standards.

To provide you with "Quality First" service, we collect the following:

• Personal Identifiers: Name, shipping address, and email address (for order fulfillment and tracking updates).
• Payment Information: Securely processed via encrypted third-party gateways. EZER GLOBAL does not store your full credit card details.
• Device Data: IP address and cookies to improve your browsing experience and ensure our "Free Shipping" calculations are accurate for your region.

We use your information strictly to:

• Process and ship your orders (the 2 to 3 week delivery window).
• Communicate tracking updates and order confirmations.
• Provide customer support for our 30-Day Free Return guarantee.
• Send optional promotional offers (only if you’ve opted in).

• No Third-Party Selling: We never sell, rent, or trade your personal data to outside marketing firms.
• Service Providers: We only share necessary data with trusted partners who help us run our store (e.g., Australia Post for shipping or our secure payment processors).
• Encryption: Our website uses SSL (Secure Sockets Layer) encryption to protect your data during checkout.

As an EZER GLOBAL customer, you have the right to:

• Access the personal information we hold about you.
• Request a correction to any inaccurate data.
• Opt-out of marketing emails at any time by clicking "Unsubscribe."
• Request the deletion of your account and personal data.

We use cookies to remember your cart items and analyze site traffic. You can choose to disable cookies in your browser settings, though some site features may not function perfectly.

If you have any questions regarding your privacy or wish to exercise your data rights, please contact our Privacy Officer at:

Email: support@ezerglobal.com.au